Cox Internet Availability

Historically, Cox was just a cable TV company. If you’re not old enough to remember, there was a time before the internet when catching a hot new HBO show meant actually getting to the TV on time and turning on your cable box. There was no streaming on demand, and you couldn’t even pause the show. It was a scarily inconvenient time.

Now, thanks to cable technology upgrades, Cox offers internet access to 23.3 million customers in 19 states. This availability makes Cox the third-largest cable internet provider in the U.S. Cox is also expanding its fiber network to more homes each and every year, though its cable business is still substantially larger.

Cox Internet prices start at $49.99 per month. Of course, prices can fluctuate with changing deals and new promotions, while the speeds and availability of plans depend on the infrastructure where you live.

Cox Internet Connections

Cox Internet Contracts and Data Caps

There are many things out there you have to sign a contract for, such as leases, mortgages, or phone plans. However, with Cox Internet, you don't have to lock yourself into a term agreement. Even though Cox had contracts in the past, now you can get your preferred plan without a contract or cancellation fees, and we applaud Cox for that change.

We’d all like to think that the internet is an endless savannah where we can drive forever in our 4x4s, indulging in the sights and sounds of virtual wildlife. But that’s not quite the case. Eventually, that truck you’re driving is going to run out of gas, and it’s the same with the internet. Cox Internet plans come with certain restrictions called data caps that keep you from indulging in an endless internet safari.

Cox has a single monthly data cap of 1.25 terabytes (TB), or 1,280 gigabytes (GB), that applies to all of its internet plans. Regardless of your download speed, this threshold is a ton of data, so the chances are you’ll never hit this limit. But even if you do, you can increase your limit for a monthly fee by contacting Cox customer support. Our team put together this neat little chart so you can get an idea of how much data 1.25 TB really is:

Cox Internet Data Caps

Cox Internet Customer Service

When considering an internet service, speed and price aren’t everything. Getting someone on the line to help when things don’t go right can be just as important. Who wants to be stuck on the phone for hours at a time? Or deal with someone who is unhelpful when you do finally reach someone? So, it’s essential to weigh the quality of your internet connection with the responsiveness of the service that comes with it.

Overall, customers have mixed reviews about Cox when it comes to customer service. In fact, it sits in the middle of the pack with a score of 64 from the American Customer Satisfaction Index (ACSI). Despite these mixed signals, we found that Cox makes an effort with live chat available on its website in addition to its traditional call center operations. And if you’re willing to pay for some extra TLC, Cox offers Complete Care advanced technical support for an additional $10 per month, which we found to be somewhat miserly for something that should already come with your service.

The Value of Cox Internet

Cox Communications offers a wide selection of internet plans, prices, and speeds for all kinds of users. Whether your household is full of gaming geeks and Netflix nerds or just folks who need a reliable connection to check their email and order things on Amazon, Cox has a plan for you. Of course, no internet provider is perfect. So, before you connect with Cox, take a look at the pros and cons of Cox Internet services side by side:

All in all, we think Cox provides an excellent internet product. Cox Internet offers some of the fastest connections currently available while remaining flexible enough to meet a range of internet user demands. Cox also supplies customers with great bundles on cable TV, digital telephone, and even smart home interconnectivity (which you don’t see everywhere). So, if Cox is available in your area, then they might be a good choice for you.