Windstream Plans & Pricing
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Windstream Plans & Pricing
Frequently Asked Questions:
Windstream Internet Availability
Windstream is quite the dabbler when it comes to internet connections. Think of it as the Leonardo da Vinci of internet providers. Traditionally, Windstream's focus has been DSL, but it has made major investments in fiber infrastructure recently, allowing it to upgrade and sometimes even replace current DSL connections. Windstream branded this whole process of increased fiber connectivity as Kinetic by Windstream, so most of its internet plans now carry this name.
Windstream’s service area covers 18 states, with it ranking as the sixth-largest provider of DSL in the U.S. Furthermore, Windstream's fiber network links to about 1.6 million customer locations. In terms of speed, customers with access to the best fiber connections can enjoy download speeds up to 2 Gbps.
Windstream Internet Connections
Connection type | Transmission method | Price (starting at) | Download speeds |
---|---|---|---|
DSL | Electrical signals through telephone lines | $40 per month | Up to 100 Mbps |
Fiber | Light signals through fiber-optic cable | $24.99 per month | Up to 2 Gbps |
Cable | Electrical signals through copper coaxial cable | $40 per month | Up to 100 Mbps |
Is Windstream available at my house?
Find out if Windstream is available to your home by typing your address below to refine results:
Check Availability By Address
What are Windstream's top covered cities?
Compare Windstream plans in these popular cities:
- Houston, TX
- · Charlotte, NC
- · Louisville, KY
- · Pittsburgh, PA
- · Birmingham, AL
- · Tulsa, OK
- · Lexington, KY
- · Lincoln, NE
- · Lubbock, TX
- · Winston Salem, NC
- · Akron, OH
- · Syracuse, NY
- · Reading, PA
- · Gainesville, FL
- · Alpharetta, GA
- · Richmond, TX
- · Lancaster, PA
- · Sugar Land, TX
- · Macon, GA
- · Broken Arrow, OK
- · Concord, NC
- · Abilene, TX
- · Norman, OK
- · Santa Fe, NM
- · Athens, GA
- · Bowling Green, KY
- · Missouri City, TX
- · Fort Mill, SC
- · Lexington, SC
- · Fayetteville, AR
Where does Windstream offer service?
Windstream is available in these states:
- Alabama
- · Arkansas
- · Florida
- · Georgia
- · Iowa
- · Kentucky
- · Minnesota
- · Mississippi
- · Missouri
- · Nebraska
- · New Mexico
- · New York
- · North Carolina
- · Ohio
- · Oklahoma
- · Pennsylvania
- · South Carolina
- · Texas
Windstream Internet Contracts and Data Caps
Whether we’re talking about toppings at your favorite burrito joint or signing up with an internet provider, there’s always a catch. It might be that the guacamole costs extra (it always does, doesn’t it?) or that your internet service commits you to things you weren’t prepared for.
In the case of internet, most providers require you to sign an annual contract that can put you on the hook for lots of things. However, Windstream doesn’t require a contract for any of its plans.
Insider’s Tip: While Windstream doesn’t require you to sign an annual contract, if you bundle your service with TV providers like DISH or DIRECTV, you will be required to sign an annual contract with them, so do your research before signing up. |
Pretend you’re in a full elevator in a big city. You stop at a floor, and even more people try to squeeze in, but the elevator starts buzzing and refuses to move. It’s hit its weight limit. The folks trying to get on will have to wait for the next elevator, and for good reason. Nobody wants an elevator to crash.
Internet providers put restrictions on how much data you can use, called data caps, for similar reasons. If their users consume too much data all at once, it can cause their network to slow down or even crash, leaving everyone without internet. However, some internet providers feel confident enough in the size of their networks to allow users to enjoy as much internet as they want, letting them engage in endless gaming sessions and Netflix binge-a-thons. Windstream is one of these providers. Regardless of your connection type, you’ll be able to enjoy as much data as you want each month.
Of course, even though Windstream doesn’t limit the data you can consume each month, that doesn’t mean connection speeds won’t fluctuate to reflect traffic on the network. Still, it’s one less thing to worry about. To celebrate this small internet win, we summed up Windstream’s data cap policies:
Windstream Internet Data Caps
Connection type | Data cap | Data cap equivalence |
---|---|---|
Fiber | Unlimited | Unlimited access |
DSL | Unlimited | Unlimited access |
Windstream Customer Service
Robots and computers are getting scarily good at all kinds of things, but believe it or not, there are still human beings working to bring you the internet. That’s why good customer service is essential to any internet service. When your connection starts slowing down, or you have a billing issue, you want to be sure you can get the help and information you need.
Windstream, unfortunately, doesn't have a rating with the Better Business Bureau (BBB) for a history of customer complaints filed through the website. Of course, folks tend only to submit comments to the BBB when something goes wrong, so that’s something else to consider. A better benchmark might be the American Customer Satisfaction Index (ASCI), which gives Windstream a rating of 62 out of 100, below the industry average of 65.
If you do need help, Windstream offers several channels for customer support. Assuming your internet is still working, the most convenient channel might be the live chat feature on the website. That way, you can get an answer to your billing question while still plugging away on an Excel spreadsheet or shopping on Amazon. The downside to this method is that it’s only available at certain hours.
The Value of Windstream Internet
Still undecided about whether Windstream is right for you? We understand. There can be a lot of options to sort through. That’s why we’ve put together the pros and cons of Windstream’s internet service so you can make a final decision:
Pros | Cons |
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Overall, Windstream has had some issues with customer service and difficulties meeting the demands of its customers while it builds better infrastructure. That said, Windstream still offers plans that can meet the needs of many different kinds of internet users, especially those in rural areas. If Windstream is available in your area, it may be the right high-speed internet option for you.
Frequently Asked Questions About Windstream Internet
Is Windstream internet available in my area?
See if Windstream is available in your area by entering your address into the search bar below. You can also scroll down to the coverage map and see if your location is highlighted in blue.
Check Availability By Address
What types of internet connections does Windstream offer?
Windstream provides fiber, DSL, and cable internet connections.
Does Windstream allow me to self-install my internet?
Windstream will allow you to self-install your internet. Ask your operator when you call in about this option.
How fast is Windstream internet?
Windstream internet services can reach speeds up to 2 Gbps.
What is the most popular Windstream internet plan?
Windstream’s most popular plan is the Kinetic Fiber Gig plan, with download speeds up to 1 Gbps.
How much does Windstream fiber internet cost?
Windstream Kinetic Fiber internet plans start at $24.99 per month.
Windstream Coverage Map
Windstream is available in 18 states across the United States, including Kentucky. See if Windstream is available in your area using our coverage map.
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